Refund policy
Every service is paid 100% in advance. Once we initiate the process, the payment is non-refundable. If you cancel before we have started work on your order, you get a full refund of the service fee. Wallet balance is not withdrawable as cash. To ask about a cancellation, message us on WhatsApp or email with your invoice number.
Can you get a refund before work starts?
Yes. Payment is 100% in advance, but before the process is initiated you can cancel and receive a full refund of the service fee. The process is initiated when we begin the audit, roadmap, plan or retainership work for your order, and we tell you when that happens. We aim to start within one working day of verifying your payment.
What happens after work has started?
Once the process is initiated, the payment is non-refundable. This applies to the Channel Audit, Starter Roadmap, YouTube Monetization services (including the 2027 plan), Instagram Monetization, Growth Optimization, the Advanced Growth Programme and the SEO and growth retainership, in both INR and USD. The retainership is invoiced once for the six-month term and is non-refundable for the whole term once started. You confirm these terms with a tick box at checkout.
A decision by YouTube, Meta or another platform (for example a rejected application) is not a reason for refund by itself, because approval is never promised. If we did not deliver what the service page and your agreed scope describe, tell us and we will review it.
International clients: the refund rule is the same for USD payments. Where a cancellation before the process starts is approved, we refund the USD amount we received, less any bank or intermediary charges deducted from the transfer.
What about social media growth orders?
These orders usually start within minutes of payment, so they are refundable only if delivery has not started, or for an undelivered portion if an order cannot be completed. Refill terms on the tier you chose apply to drops in counts.
How are wallet funds treated?
Money added to your wallet is meant for paying for services on smmozo and is not withdrawable as cash. If a service paid from your wallet is refunded, the refund goes back to your wallet unless we agree another way with you. If you added funds by mistake, contact us and we will review it case by case.
How do you request a refund?
- Message us on WhatsApp +91 81468 55589 or email info@smmozo.com.
- Send your invoice number, the email or mobile number on your account and a short reason.
- We confirm what has been delivered and tell you the outcome within a few working days.
- Approved refunds go back to the payment method you used where possible, or to your wallet, and we confirm which before we process it.
What about the GST invoice?
When a refund is approved, we adjust the GST invoice accordingly, and the GST on the refunded amount is refunded with it. Ask us if you need a credit note for your records.
Where do you find the related terms?
This policy works together with our terms of service and about page. Questions? info@smmozo.com or WhatsApp +91 81468 55589.